Website Huntsville Utilities
Huntsville Utilities Job Posting
Huntsville Utilities offers a customer service-driven environment, with access to industry-leading technology that supports our employees’ work and resources to drive career advancement.
Join us at Huntsville Utilities, where our team is uniquely focused on one goal:
- Providing high-quality, low-cost, safe, and reliable electric, natural gas, and water service to our customers.
Compensation Details
- Offer Range: $18.87 – $23.84
- Exempt/Non-Exempt: Non-Exempt
- Benefits: Yes – See Benefits Web Page
- Employment Type: Full-Time
- Department: Customer Care / Billing
Job Statement
Under the direct supervision of the Billing Supervisor, this position analyzes and resolves billing issues and concerns while performing various billing functions to ensure customers receive error-free bills.
Essential Duties
- Review and analyze meter readings outside billing parameters, deciding whether to release for billing or take corrective action.
- Issue orders for meter rereads or maintenance to ensure accuracy and review results for precise billing.
- Analyze and correct error codes generated when accounts are processed but do not invoice due to errors.
- Perform cancel and rebill functions to correct inaccurate meter readings or estimations.
- Conduct reset clearing and reverse late payment fees as needed.
- Process water repair statements, research cases, and issue adjustments if repairs align with city ordinances.
- Professionally and courteously inform customers about unusually high consumption and resulting high bills.
- Ensure actual readings are obtained when the maximum number of estimates has been performed.
- Collaborate with other departments to research and resolve billing issues.
- Maintain records of implausible routes, keyed orders, and billing corrections.
- Perform additional duties as assigned.
Job Requirements
Education/Training/Certifications
- Required: High school diploma or GED equivalent.
- Preferred: Associate Degree in Business or a related field.
Experience/Skills
- Minimum of one (1) year of customer service experience with the ability to work well with others.
- Excellent written and verbal communication skills are required.
- Preferred: Billing experience with account corrections, including cancel/rebill functions, reset clearing, and reversing late payment fees.
Equipment Knowledge
- Computer
- Calculator
- Fax Machine
- Copier
- Telephone
Physical Demands/Environmental Conditions
- Primarily sedentary work in an office environment.
- Some tasks require repetitive motion over extended periods.
Other Requirements
- Candidates should have a pleasing personality and the ability to make judgment decisions under strict time restraints.
- Must demonstrate strong initiative, teamwork, and the ability to work with minimal supervision.
- Excellent written and verbal communication skills are necessary.
- Work schedule may involve alternate hours and weekend shifts.
Job-Specific Competencies
- Accepting Responsibility
- Building and Demonstrating Respect
- Communicating Effectively
- Demonstrating Required Job Knowledge
- Developing Plans
- Developing Talent
- Driving Quality & Excellence
- Managing Time
- Safety Awareness
- Longevity
- Education & Relevant Experience
- Computer Skills
Equal Opportunity Statement
Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program.
All qualified applicants will receive consideration for employment without regard to:
- Race
- Color
- Religion
- Sex
- Pregnancy
- Sexual Orientation
- Gender Identity
- National Origin
- Age
- Protected Veteran Status
- Disability Status
Disclaimer
The duties and responsibilities outlined in this job description should not be construed as exhaustive. Duties may be amended from time to time to reflect changing organizational needs and requirements.
To apply for this job please visit career4.successfactors.com.