Field Services Representative

Job Overview
This full-time, non-exempt position within the Customer Care Department involves fieldwork related to utility service activation, disconnection, and meter reading. The role requires strong customer service skills, attention to safety, and the ability to handle conflict in the field.

Compensation and Benefits

• Hourly Rate: $23.44 – $29.66

• Status: Non-exempt (eligible for overtime)

• Benefits: Yes (includes standard full-time employee benefits)

Key Responsibilities

• Turn electric, water, and gas services on/off at customer request or for delinquent accounts

• Read and operate electric, gas, and water meters accurately and safely

• Detect and report unauthorized utility use

• Disconnect services for non-payment or missing deposits

• Complete meter orders and record readings

• Assist with account verifications, audits, and meter re-reads

• Report leaks or safety issues related to gas and water services

• Collect payments and applications at contract apartments and off-site payment boxes

• Respond to customer issues, de-escalate hostile situations, and promote goodwill

• Assist during power outages and coordinate with other departments as needed

• Handle all tasks in a customer-focused and safety-conscious manner

Tools and Equipment Used

• Telephone

• Two-way radio

• Manual shift vehicle

• Personal computer

• Xplorer unit

• Voltage tester

Physical and Environmental Requirements

• Work outdoors in all weather conditions, up to 8 hours per day

• Lift objects up to 50 lbs occasionally

• Perform routine office tasks for documentation and follow-up

• Available for second shift and on-call rotations

• Role is considered safety-sensitive and subject to random drug and alcohol testing

Education and Experience

• Required: High school diploma or equivalent

• Preferred: Associate of Applied Science in Electronics

• Experience:

  • Minimum of 3 years in meter reading, construction, or basic electrical work

  • Outdoor work experience preferred

  • Familiarity with Huntsville Utilities service area is a plus

Key Competencies

• Accountability and initiative

• Respectful communication and teamwork

• Strong technical knowledge of electric, gas, and water systems

• Sound decision-making under pressure

• Safety-focused behavior

• Customer service and de-escalation skills

• Organization and time management

Additional Requirements

• Must maintain a valid driver’s license and have an excellent driving record

• Ability to work independently and exercise discretion in potentially unsafe environments

Equal Opportunity Statement
Huntsville Utilities is an Equal Opportunity Employer and participates in E-Verify. All applicants are considered without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or veteran status.