HELP DESK TECHNICIAN I

Job Overview

This full-time, non-exempt role in the Technical Services Department provides front-line technical support for desktop computers, tablets, smartphones, and related technology. The position involves hands-on setup, installation, troubleshooting, and end-user training. Ideal for individuals with IT support experience and strong customer service skills, this role supports Huntsville Utilities’ mission to provide reliable and efficient service using industry-leading technology.

Compensation and Benefits

• Hourly Rate: $24.42 – $30.90
• Status: Non-exempt (eligible for overtime)
• Benefits: Yes (comprehensive benefits package available)
• Employment Type: Full Time

Key Responsibilities

• Install, configure, and support Microsoft Office and other third-party/custom applications
• Provide ongoing usability support for computers, laptops, tablets, smartphones, and peripheral devices
• Build and deploy new computers and smartphones, including imaging and configuration
• Maintain up-to-date security baselines and software images
• Configure and test video screens for various applications
• Provide user training during device deployment
• Work with vendors to resolve technical hardware/software issues
• Assist with specifying and ordering computer hardware and software
• Support procurement team with hardware specification needs
• Maintain centralized print servers and applications
• Set up, install, and maintain network equipment
• Ensure adherence to network security policies
• Maintain organized and secure IT workspaces
• Document procedures, processes, and security configurations
• Perform other duties as assigned

Tools and Equipment

• Personal computers, tablets, smartphones
• Imaging and deployment software
• Video and multimedia display systems
• Network equipment
• Office suite software
• Vehicle, telephone

Physical and Environmental Demands

• Office environment with some physical activity
• Must be able to lift up to 50 lbs
• Periodic travel within service areas using company vehicle

Education and Training Requirements

• High school diploma or GED required
• 1–2 years of formal education in networking, PC hardware, or Microsoft systems preferred
• A+, Security+, and Microsoft certifications are a plus

Experience

• 1–2 years supporting Windows desktop/laptop environments
• Experience with tablets (iPads/Windows), smartphones, and Active Directory
• Hardware troubleshooting and component replacement
• Installing software, patches, and updates on multiple platforms
• Basic networking, printing, and software issue resolution
• Experience with WSUS and SCCM preferred
• VMware experience is a plus
• Customer service experience (1–2 years minimum)
• Strong communication skills desired

Additional Requirements

• Valid driver’s license
• Position is safety-sensitive and subject to random drug and alcohol testing

Competencies

• Accepting Responsibility
• Communicating Effectively
• Demonstrating Technical Expertise
• Initiative and Problem Solving
• Customer Support and Service
• Quality and Accuracy in Execution
• Security Awareness
• Team Collaboration and Support
• Adherence to Safety Standards
• Documentation and Process Discipline

Equal Opportunity Statement

Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Disclaimer

The responsibilities listed in this job description are not exhaustive and may be revised by management in alignment with organizational needs and policies.