Paying your bill with Huntsville Utilities is about to get easier in August—here’s why

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An important update is on the horizon for Huntsville Utilities customers! Managing your utilities will soon be easier—Huntsville Utilities is rolling out a new mobile app and web portal on August 11.

What does it mean, and what do you need to do? We’re glad you asked—our friends at Huntsville Utilities are here with the answers.

Learn more about this new change at Huntsville Utilities.

TLDR: New enterprise software system will improve customer service, billing + account management

The new app and web portal are part of a larger movement to help locals like you understand your utility usage, showing you how to save time and money on your bills.

Here is how the new “HSVUTIL” app will help you manage your utilities:

• Billing + payments: Access + pay your bill anytime, anywhere
  • Avoid late fees + service interruptions with easy paperless billing
    • Paper billing still available
• Alerts + notifications: Get updates on important account events via email + text
• Usage monitoring: Stay informed on your usage to help you reduce your bill
  • Helpful tools: Budget history, usage overview (with % change from previous year), daily + monthly usage breakdown
  • Note: You’re billed by your usage, and fluctuations are likely due to high degree days.

What’s changing for users (effective August 11)

Swipe for a sneak peek of what the new app will look like. (Elizabeth Hobbs / Hville Blast)

If you’re a Huntsville Utilities customer using the “My Account” portal, you will need to register for the new online portal starting Monday, August 11. You will also have access to the new easy-to-use mobile app, pictured above.

Here’s what’s NEW:

• 📲 App for account management
• 🔢 Account numbers
• 🚨 Alert text system (opt-in)
• 💳 Direct debit or credit card payments without fees
  • 🚫 No more credit card payments through third-parties

“Bottom line: this will make managing your utilities easier. All of your utilities needs will now be accessible at the click of a button.”

Todd Long, Huntsville Utilities

Your next steps: how to access your new account

If you want to access your new mobile portal, there are a few easy steps to follow once the big day rolls around.

You may also be wondering: what’s up with everyone getting new account numbers? Our friend Amanda at Huntsville Utilities gave us the simple explanation:

“Account numbers have to be updated simply because the account number length is different with the new system. But don’t worry, your new account number will automatically appear on your first bill after August 11.”

Amanda Tomczyk Kemp, Huntsville Utilities

Follow these steps to access your new account starting August 11:

1. Install the new mobile app
   • Search “HSVUTIL” in the App Store (green icon background, available August 11)
   • Psst: Don’t forget to delete the current app “HUMobile”
2. Register your new account + automatically get your new account number
3. Set up your payment
   • Auto-Pay Bank Draft members: your bank draft auto-pay will carry over to the new system
   • Pay with debit or credit: enter card info through new mobile app feature
   • Bill notifications: set up optional alerts + payment reminders in the app

If you have more questions, click here for updated information updates and FAQ.

Dates to know

August may seem far away, but the new app is coming in less than 60 days! Make sure you’re ready:

• August 1-11: Payments may be delayed in posting to your account
  • Late fees will be waived during transition
• August 4-8: “My Account” portal may be temporarily down
• August 11: New interface goes live

Huntsville Utilities is excited to improve the user experience with this new update—click here for more information and updates.

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