Reviewed by: Elizabeth Hobbs
Why this Huntsville technician chose the same company where her mom worked for 20 years
Reading time: 4 minutes
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This Huntsville resident embodies “like mother, like daughter.” She saw her mom work at one company for 20 years and knew she wanted to launch her career at the exact same place.
Learn what’s kept her there for six years and why she believes so strongly in their products.
Meet Niyah
Niyah moved to Huntsville with her family when she was in middle school, so she’s been in the Rocket City for most of her life (which is a rarity nowadays!). She’s now a mom of two and stays pretty busy running around town with her kids and spending time at church.
Through all these years in Huntsville, there’s been one common thread in Niyah’s life: Xfinity.
Her mother worked for the company for 20 years as a Retention Manager, and the company has always felt like family to her.
When Niyah grew up and entered the workforce, she didn’t have to think twice about where she wanted to work.
“I grew up being around the Xfinity team and knowing how the process worked—and honestly just having fun, because that’s how the company is.
I participated in what used to be Comcast Cares Days, but is now known as Team UP. It really showed me how committed Xfinity is to giving back to the community. Plus, as an employee, you get free tickets to Universal every year!”
Niyah, Xfinity Technician
Niyah’s daily routine + customer service expertise
With two kids, Niyah’s day typically starts pretty early—at 5:45AM, to be precise. After getting them ready and out the door, she makes her way to the job site around 8AM
Her days consist of visiting various customers’ homes to troubleshoot internet issues or install new products. She enjoys taking time before the hands-on work starts to hear from the customer and learn how Xfinity can serve them best.
Her favorite part of the job? Getting to connect personally with every customer she meets and understand their unique situation.
Ready to get expert help with your phone, home internet and more? Reach out to Xfinity.
How Xfinity helps you bundle your services + save
Niyah also really enjoys working for Xfinity because she believes in the products she’s installing in customers’ homes.
“I like to point everyone toward Xfinity—not because I work for them, but because the service itself is really good.
You generally get a cheaper price when you’re bundling services, and many other companies that provide single services aren’t able to offer all of the services that we have.”
Niyah, Xfinity Technician
Check out the products you can bundle together with Xfinity:
- Home internet services (fun fact: Xfinity uses fiber-to-the-home (FFTH) and hybrid fiber coax (technologies) that provide top-quality internet; plus, they offer a 5-year price guarantee!)
- Home security (you can choose from two different plans, ranging for only $10-$45)
- Mobile phones + phone internet (when you switch from any provider, you only pay $3.32 for your cell phone bill with unlimited services for an entire year)
- Streaming services (like a $15 bundle that includes Netflix, Peacock and Apple TV)
Niyah also feels energized by Xfinity’s commitment to innovation and modernization.
“We often look toward the future with our products, and we’re already doing things that other companies haven’t even set in motion yet.”
Niyah, Xfinity Technician
Reach out to Xfinity + visit the store at Bridge Street Town Centre
If you’re interested in getting Xfinity out to your home to install their top-notch services, you could, of course, call the 800 number.
However, Niyah is eager to point out the unique advantage Huntsville customers have with the Xfinity storefront at Bridge Street Town Centre.
“I like that we have a retail store here. They will help you understand the different services and get your account set up. They can even connect you with technicians.
Plus, you can test the products out and get an idea of how they work before purchasing them.”
Niyah, Xfinity Technician
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